Refund policy

We want you to be fully satisfied with your purchase from Scent2Pick.

Returns

Due to the nature of fragrance products, used or opened items cannot be returned for hygiene and safety reasons.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos, and we will gladly arrange a replacement or refund.

Refunds

Once your request is approved, refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or card provider.

Non-Refundable Items

  • Opened or used products

  • Items damaged due to misuse or normal wear

  • Orders placed incorrectly by the customer

Order Issues

If your order is lost, delayed, or shows tracking issues, please contact us and our support team will work with the carrier to resolve it as quickly as possible.

How to Request a Return or Refund

Please contact our support team at love@scent2pick with:

  • Order number

  • Reason for request

  • Photos (if applicable)

We’re here to help and ensure a smooth experience.